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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A."
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?

A) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.First tike *A%' ORDER BY Contact.First;
B) String queryString = "USE REPORT; SELECT id. C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
C) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE
D) Name.First like 'A%* ORDER BY Contact.Name.First;
E) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;

2. You notice that your mobile Customer Portal pages are not displaying in development mode. Identify the cause of the error.

A) The pre_age_render hook Should Set the USER_AGENT cookie.
B) Cookies are required for Custom Portal.
C) The login_required attribute of the Page metatagshould be set to false.
D) A mobile page set mapping has not been enabled.
E) The post_page_render hook should set the user agent cookie.

3. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?

A) standard.php
B) standard.ess
C) detail.php
D) AnswerFeedback.widget
E) site.ess
F) site.php
G) AnswerFeedback.php

4. Which statement is true about the Knowledge API?

A) In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
B) A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
C) A new interaction ID is automatically created as soon as an old ID expires.
D) In the customer portal framework, each unique visit by a user is tracked through the web session

5. Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.

A) Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
B) Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
C) Update your user interface thread from your network-call thread to allow real time status updates.
D) Run network calls within a separate thread to avoid locking the user interface.
E) Implement a distinct model for each of your addins to avoid network contention.

Solutions: