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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Integration | 16% | - SAP FSM System Configuration - API and Web Services - Third-Party System Integration - Integration with SAP ERP and CRM |
| Service Reporting and Analytics | 16% | - Custom Report Generation - KPI Monitoring and Analysis - Service Performance Metrics - Reports and Dashboards |
| Resource Management | 22% | - Travel and Route Optimization - Technician Management - Skill-Based Matching - Workforce Planning and Forecasting |
| Service Order Management | 26% | - Service Order Status Management - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Scheduling and Planning |
| Mobile Application | 20% | - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication - Mobile Checkout and Time Tracking |
SAP Certified - SAP Field Service Management Sample Questions:
1. How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
A) By enhancing marketing campaigns
B) By providing generative AI-driven insights
C) By automating task prioritization
D) By delivering smart notifications and checks
2. Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
A) Filling smartforms
B) Filtering on the planning list
C) Creating activity summaries
D) Predicting assignment duration
3. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) True
B) False
4. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) SAP Community Members
B) SAP Expert Team
C) Customer support representatives
D) Marketing specialists
5. Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
A) True
B) False
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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