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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 2: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 3: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 4: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 5: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 6: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 7: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 8: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 9: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
SAP Certified - SAP Field Service Management Sample Questions:
1. The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.
A) True
B) False
2. Which of the following statements are correct?
There are two correct answers.
A) Admin Policy Groups define what the user can do on company level.
B) Roles define what the user can do on company level.
C) Admin Policy Groups define what the user can do on account level.
D) Roles define what the user can do on account level.
3. What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.
A) Generative AI-Powered Transformation
B) 24/7 Expert Marketing Advice
C) Customizable ERP solutions
D) Advanced Financial Reporting
4. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
A) All data required for an online report is read from the FSM cloud.
B) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
C) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
D) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
5. Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
A) Manually on the FSM web interface
B) Manually on a mobile device
C) Automatically by using an API call
D) Automatically by a business rule
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: A,C,D | Question # 5 Answer: A,B,C,D |
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