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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer wants to order a full rack XIV system. The customer is on the 5thfloor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

A) Place the order with only 6 modules then perform a MES upgrade.
B) Place the order, then have the installer take apart and reassemble the XIV.
C) Place the order with height and weight reduction delivery.
D) Place the order with just 1 TB drives.

2. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

A) Exception rebuild speed
B) Distributed cache
C) IBM Advanced System Placement program
D) IBM Hyper-Scale

3. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

A) TPC
B) Storage Tier Advisor Tool
C) Disk Magic
D) Capacity Magic

4. A customer currently owns a Scalar LTO-5 SAS single drive autoloader. Planned future growth requires a tape library with capacity of four LTO-6drives and 40 data cartridges.
Which IBM product meets the requirement while minimizing impact on the budget?

A) TS3200
B) TS2900
C) TS3310
D) TS3100

5. A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

A) Two year warranty with 9x5 next business day response.
B) Five year warranty with 24x7 response (dependent upon machine type).
C) One year warranty with 9x5 same business day.
D) One or three year warranty with 24x7 response (dependent upon machine type).

Solutions: