IIC C130 Exam Collection - Essential Skills for the Insurance Broker and Agent

Updated: Aug 17, 2026
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IIC C130 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: The Application Process10%- Completing applications
- Underwriting considerations
- Duty of disclosure
Topic 2: Automobile Insurance10%- Provincial variations
- Mandatory and optional coverages
- Rating and policy issues
Topic 3: Sales and Client Needs10%- Risk identification
- Insurance solutions
- Client consultation
Topic 4: Property Insurance Wordings12%- Valuation methods
- Common policy forms
- Coverages and exclusions
Topic 5: Property Insurance Exposures10%- Small commercial property risks
- Exposures and perils
- Personal property risks
Topic 6: Communication and Service Skills8%- Client communication
- Policy changes and endorsements
- Record keeping
Topic 7: Insurance and the Intermediary10%- Roles of brokers and agents
- Licensing and regulation
- Legal duties and ethics
Topic 8: Claims Handling8%- Settlement and subrogation
- Claim reporting process
- Broker's role in claims
Topic 9: From Quote to Policy10%- Policy structure and components
- Policy issuance and delivery
- Quotation and binding authority
Topic 10: Liability Insurance12%- Personal liability coverages
- Commercial general liability
- Legal liability concepts

IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

A) Connect the insured with their loss adjuster to discuss the claim
B) Provide expected settlement values to the insured
C) Advise the insured to contact the ombudsperson
D) Review the policy wordings with the insured


2. Why would an intermediary want to know if a client is renovating their home?

A) The liability hazards decrease because the home is unoccupied.
B) The policy needs to be cancelled and written under a builder's risk policy.
C) The risk of a peril occurring is greater for a building under construction.
D) The increase in property taxes will have to be factored into the premium.


3. When qualifying a new client, how might an intermediary best differentiate their services from those of the current broker or agent?

A) Counter the incumbent's marketing and advertising strategies
B) Understand the financial motives of the client
C) Know the products the incumbent intermediary offers
D) Compete based on premium cost and commissions


4. Lindy, a new producer, has a robust client list and has struggled to find time to acquire new customers. To meet her aggressive sales goals, she has decided to pivot to increasing revenues primarily from her current clients.
Discuss the TWO techniques that will allow Lindy to grow her business mainly from within.


5. Which article is not insured for off-premises coverage unless it is scheduled?

A) Business computer
B) Silverware
C) Musical instrument
D) Firearm


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: Only visible for members
Question # 5
Answer: A

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