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IIC C130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Application Process | 10% | - Completing applications - Underwriting considerations - Duty of disclosure |
| Topic 2: Automobile Insurance | 10% | - Provincial variations - Mandatory and optional coverages - Rating and policy issues |
| Topic 3: Sales and Client Needs | 10% | - Risk identification - Insurance solutions - Client consultation |
| Topic 4: Property Insurance Wordings | 12% | - Valuation methods - Common policy forms - Coverages and exclusions |
| Topic 5: Property Insurance Exposures | 10% | - Small commercial property risks - Exposures and perils - Personal property risks |
| Topic 6: Communication and Service Skills | 8% | - Client communication - Policy changes and endorsements - Record keeping |
| Topic 7: Insurance and the Intermediary | 10% | - Roles of brokers and agents - Licensing and regulation - Legal duties and ethics |
| Topic 8: Claims Handling | 8% | - Settlement and subrogation - Claim reporting process - Broker's role in claims |
| Topic 9: From Quote to Policy | 10% | - Policy structure and components - Policy issuance and delivery - Quotation and binding authority |
| Topic 10: Liability Insurance | 12% | - Personal liability coverages - Commercial general liability - Legal liability concepts |
IIC Essential Skills for the Insurance Broker and Agent Sample Questions:
1. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?
A) Connect the insured with their loss adjuster to discuss the claim
B) Provide expected settlement values to the insured
C) Advise the insured to contact the ombudsperson
D) Review the policy wordings with the insured
2. Why would an intermediary want to know if a client is renovating their home?
A) The liability hazards decrease because the home is unoccupied.
B) The policy needs to be cancelled and written under a builder's risk policy.
C) The risk of a peril occurring is greater for a building under construction.
D) The increase in property taxes will have to be factored into the premium.
3. When qualifying a new client, how might an intermediary best differentiate their services from those of the current broker or agent?
A) Counter the incumbent's marketing and advertising strategies
B) Understand the financial motives of the client
C) Know the products the incumbent intermediary offers
D) Compete based on premium cost and commissions
4. Lindy, a new producer, has a robust client list and has struggled to find time to acquire new customers. To meet her aggressive sales goals, she has decided to pivot to increasing revenues primarily from her current clients.
Discuss the TWO techniques that will allow Lindy to grow her business mainly from within.
5. Which article is not insured for off-premises coverage unless it is scheduled?
A) Business computer
B) Silverware
C) Musical instrument
D) Firearm
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: Only visible for members | Question # 5 Answer: A |
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