CompTIA 220-1202 Exam Collection - CompTIA A+ Certification Exam: Core 2

Updated: Oct 09, 2026
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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting23%- Operating system troubleshooting
  • 1. Troubleshoot performance problems
  • 2. Resolve boot and startup issues
  • 3. Fix application and driver errors
- Security-related troubleshooting
  • 1. Identify malware symptoms
  • 2. Resolve unauthorized access issues
  • 3. Recover compromised systems
- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Troubleshoot mobile OS issues
  • 3. Resolve connectivity problems
Topic 2: Operational Procedures21%- Backup and disaster recovery
  • 1. Perform disaster recovery procedures
  • 2. Verify data integrity
  • 3. Implement backup strategies
- Documentation and professionalism
  • 1. Follow change management procedures
  • 2. Use professional communication skills
  • 3. Maintain accurate documentation
- Safety and compliance
  • 1. Understand environmental impacts
  • 2. Handle hazardous materials properly
  • 3. Follow workplace safety procedures
Topic 3: Operating Systems28%- OS installation and configuration
  • 1. Install and configure Windows
  • 2. Configure macOS and Linux
  • 3. Manage mobile operating systems
- File systems and maintenance
  • 1. Perform OS updates and upgrades
  • 2. Configure backup and recovery
  • 3. Manage file systems and permissions
- Windows tools and utilities
  • 1. Use Command Prompt and PowerShell
  • 2. Use Task Manager and Device Manager
  • 3. Manage disks and partitions
Topic 4: Security28%- Security fundamentals
  • 1. Configure wireless security
  • 2. Implement authentication and access controls
  • 3. Apply encryption technologies
- Security best practices
  • 1. Apply least privilege principles
  • 2. Implement physical security measures
  • 3. Perform data destruction and disposal
- Threat prevention
  • 1. Secure end-user devices
  • 2. Detect and remove malware
  • 3. Prevent phishing and social engineering

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A user reports that the time on their computer does not match the time on their VoIP phone. What should a technician do?

  • A. Configure access to an available NTP server.
  • B. Manually set the time on the phone to match the computer.
  • C. Confirm the user is logging in to the domain.
  • D. Download and install the latest BIOS update.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

A technician must update a user's laptop to the latest OS. After multiple failed attempts, the technician confirms that the laptop is connected to Wi-Fi and supports the latest update. Which of the following should the technician do next to resolve the issue?

  • A. Check if the laptop is in airplane mode.
  • B. Verify that storage space is available.
  • C. Run antivirus scans.
  • D. Look for unauthorized software.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

An end user is unable to access the intranet. A technician needs to confirm whether the Windows web server is online and functioning. Which of the following default remote access technologies would the technician most likely use to remotely connect to the server?

  • A. RDP
  • B. SSH
  • C. SPICE
  • D. VNC
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Correct Answer: A  🗳️

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Question #4

A company is implementing the 3-2-1 backup rule. Which of the following should the company do?

  • A. Test the backup integrity every three weeks.
  • B. Use at least two different types of media.
  • C. Perform both full and differential backups.
  • D. Keep all backup media on site for fast recovery.
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Correct Answer: B  🗳️

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Question #5

A customer calls the help desk to report issues with internet connectivity. The customer is frustrated after speaking with multiple representatives who were unable to resolve the issue. A technician reviews the customer's file and sees several unresolved tickets. Which of the following actions should the technician take to communicate properly and professionally?

  • A. Explain that previous technicians followed standard procedure
  • B. Escalate the issue without further conversation
  • C. Ask the customer to clarify the issue right away
  • D. Listen to the customer's concerns and acknowledge their frustrations
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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