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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

A) Masked data will be de-masked during request journey.
B) Responses that do not meet the relevance threshold will be automatically rejected.
C) Masked data will be de-masked during response journey.

2. Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:
- Semantically search HR policies, compliance guidelines, and company
procedures.
- Ensure responses are grounded on published Knowledge.
- Allow Knowledge updates to be reflected immediately without manual
reconfiguration.
What should UC do to ensure the agent retrieves the right information?

A) Set up an Agentforce Data Library to store and index policy documents for AI retrieval.
B) Manually add policy responses into the AI model to prevent hallucinations.
C) Enable the agent to search all internal records and past customer inquiries.

3. Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A) Turn on Agent.
B) Turn on Prompt Builder.
C) Turn on Einstein Generative AI.

4. Universal Containers (UC) has a library of custom-built personalized investment portfolio APIs, and is planning to extend it to agents. Which method should UC's agent choose to dynamically use the best API service?

A) MuleSoft connector for custom hosted processes
B) Agent-to-Agent (A2A) protocol support
C) Model Context Protocol (MCP) server support

5. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Einstein Work Summaries
B) Agent
C) Einstein Sales Summaries

Solutions: