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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Request new tenants
B) Create Business Roles
C) Upload data using the Mass Data Maintenance Tool
D) Apply SDK solution

2. What can you do to give the business user access to the Territory Management work center?

A) Create a new business role with the work center and assign it to the business user
B) Assign the business user to a territory
C) Use business scoping for the authorization of Territory Management
D) Assign the employee to the organizational structure

3. Which field identifies a ticket as relevant for a field service scenario?

A) Requires work
B) Service organization
C) Division
D) Scheduling relevant

4. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business role
B) Employee
C) Organizational unit
D) Business user

5. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A) Add new inactivate item to the structure of the installed base
B) Download the installed base for offline editing
C) Keep the installed base in the "in preparation" status
D) Use an action to block the installed base if it is activate.

Solutions: