Salesforce AP-203 Exam Collection - Communications Cloud Accredited Professional

Updated: Aug 27, 2026
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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Planning and Design60%- Solution Architecture
  • 1. Integrate Contract Lifecycle Management (CLM) and Document Generation.
  • 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
  • 3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
- Product Catalog Design
  • 1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
  • 2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
Delivery16%- Validation
  • 1. Verify solution meets business requirements and KPIs.
- Implementation
  • 1. Advise customers on best practices, solution architecture, and success metrics.
  • 2. Support implementation teams and ensure successful project delivery.
Discovery24%- Requirements Analysis
  • 1. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
  • 2. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
  • 3. Given a customer scenario, map and document the business process, personas, and requirements.
  • 4. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
- Architecture Assessment
  • 1. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
  • 2. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Discount
B. Promotions
C. Time Plan
D. Offering


Question 2

UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
C. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.


Question 3

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Digital commerce
B. Mobile subscription Management
C. Assets based ordering
D. Enterprise Sales Management


Question 4

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Change of Plan
B. Disconnect and New order
C. Apply Promotion
D. Modify Order


Question 5

What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Commercial and technical product configurations
B. Order and order item details
C. Assets and inventory item records
D. Quote and quote line items records
E. Fulfillment request and fulfillment request line records


Solutions:

Question 1
Answer: B,C
Question 2
Answer: B
Question 3
Answer: B
Question 4
Answer: A
Question 5
Answer: A,B,C

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