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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 2: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 3: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 4: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 5: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 6: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. Session Manager uses five unique certificates for secure communications using Transport Layer Security (TLS). Which two of the following certificates are the most important for communication with other entities?
A) HTTPS certificates
B) SIP certificates
C) Management certificates
D) WebSphere certificates
E) Sal Agent certificates
F) ACME certificates
2. The client has finished deploying Avaya Aura Communication Manager (CM) and has signed a service contract with Avaya for technical support.
What should the system administrator do in CM to allow Avaya services to log in and support the platform?
A) Run EASGManage -disableEASG command
B) Enable remote access in CM SAT
C) Run EASGManage -enableEASG command
D) Contact Avaya services and request login credentials
E) Run EASGTurnOn command
3. After implementation, the Avaya Aura Session Manager (SM) replication status is Not Polling, and both replica nodes are not reachable. The network connectivity has been verified, although Avaya Aura System Manager (SMGR) cannot connect to SM, but can connect to other network components. Based on an analysis of what is working and not working, where should the administrator try to isolate the issue?
A) Avaya Aura Utility Server (US)
B) Avaya Aura Session Manager (SM)
C) Avaya Aura System Manager (SMGR)
D) Network switch configuration
E) Avaya Aura Communication Manager (CM)
4. Who is primarily responsible for completing Discipline 4 - Determining Root Cause, of the 8D Troubleshooting Methodology?
A) Avaya Tier 2
B) Avaya Tier 3
C) Avaya Tier 1
D) Avaya Tier 4
E) The customer
5. What information can be found when viewing the Monitoring > Active Sessions page on an Avaya Aura Media Server? (Choose three.)
A) Destination IP address
B) QOS Analytics
C) Caller ID
D) Caller location
E) Utilized Code
F) Element status
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B,E,F |
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