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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Intangible Deliverables | - Stakeholder alignment
|
| Topic 2: Tools and Artifacts | - Co-creation methods
|
| Topic 3: Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?
- A. Run a cost benefit analysis.
- B. Create a functional prototype.
- C. Review and align with company V2MOM
Correct Answer: A 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.
What should the designer do to build and rationalize a case with this new team?
- A. Analyze internal systems through the lens of environmental risk.
- B. Present research on climate change to the manufacturing team
- C. Meet with the manufacturing team and give them feasible solutions.
Correct Answer: A 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
What should analogous research help them accomplish?
- A. Generate unexpected ideas and increase empathy.
- B. Bring fun into an otherwise boring project.
- C. Explain a complex strategy to varied stakeholders.
Correct Answer: A 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?
- A. As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
- B. Unify platforms and centralize support operations to save customers time and reduce business costs.
- C. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?
- A. To validate technical limitations
- B. To provide design feedback
- C. To research new features
Correct Answer: A 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
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