Nortel NCSS-Contact Center RIS.6.0 Application Developer - 920-167 Valid Dumps

Updated: Aug 06, 2026
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About Nortel 920-167 Exam

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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Call Processing Applications- Call flow development
  • 1. Screen pop and desktop integration
  • 2. Call routing logic implementation
  • 3. Inbound and outbound call processing
Application Development Fundamentals- Development framework
  • 1. Development environment configuration
  • 2. Application lifecycle
  • 3. Development best practices
Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Contact Center RIS.6.0 platform overview
  • 2. Server and client components
  • 3. Application integration architecture
Data Integration- External system connectivity
  • 1. CRM and business application integration
  • 2. Database integration
  • 3. Data exchange mechanisms
Deployment and Maintenance- Application deployment
  • 1. Version management
  • 2. Installation and configuration
  • 3. Troubleshooting and maintenance
Testing and Debugging- Application validation
  • 1. Debugging development issues
  • 2. Performance verification
  • 3. Functional testing
Security and Administration- Application security
  • 1. User permissions and access control
  • 2. Authentication and authorization
  • 3. Operational administration considerations
Communication Control and APIs- Programming interfaces
  • 1. Communication Control Toolkit APIs
  • 2. Call event handling
  • 3. Session and connection management

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