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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Ongoing operational expenditure (OpEx) for subscription fees.
B) Initial capital expenditure (CapEx) for hardware and software licenses.
C) Costs for customizing the UAP.
D) Costs for agent training.

2. Which SIP response code indicates that the called party is busy?

A) 200 OK
B) 486 Busy Here
C) 180 Ringing
D) 503 Service Unavailable

3. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
B) To balance the audio levels of calls.
C) To manage the workload of individual agents.
D) To load the software onto agent computers.

4. In AICC, what is the "customer journey"?

A) The route taken by a call through the network.
B) The complete sequence of touchpoints a customer has with the contact center across all channels over time.
C) The path a customer takes through the IVR menu during a single call.
D) The training process for new agents.

5. Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A) The IVR application logic itself, using a counter variable.
B) The agent supervisor through the UAP.
C) The CMS reporting system.
D) The network firewall.

Solutions: