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BlackBerry 10 Support Specialist Sample Questions:

1. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A) VPN Proxy support
B) NFC Activate
C) Activation is not possible
D) Wi-Fi activate

2. How can a custom ringtone be configured for a contact?

A) Setting -> Notifications -> Contacts -> Phone Ring Tone
B) Contacts-> Select Contact-> Edit-> Phone Ring Tone
C) Setting -> Notifications -> Contacts -> Custom Ring Tone
D) Contacts-> Select Contact-> Edit-> Custom Ring Tone

3. Which of the following is required in order to process an NFC transaction?

A) Very close proximity or tap of the communicating devices is necessary.
B) The battery of the BlackBerry 10 device should be 5% or more.
C) Both devices should be at least 20cm apart.
D) A valid Wi-Fi connection is necessary.

4. How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?

A) Delete the account integration, and recreate it.
B) In Messages, go to Options -> Timeframe.
C) The value is set by the email service provider and cannot be changed.
D) Go to Settings -> Accounts -> select the Email account, and go to Advanced.

5. Where can 'new email' notifications be configured?

A) Options -> Notification -> Messages
B) BlackBerry Hub -> Notifications -> Messages
C) Settings -> Notification -> Messages
D) BlackBerry Hub -> Advanced -> Notifications -> Messages

Solutions: