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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
C. Add the new Avaya Oceana agent using Control Manager.
D. Remove the Agent ID from Communication Manager.

Question 2

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A. CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
B. CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
C. CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
D. CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

Question 3

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A. Web Browser
B. CS TOOL
C. SERVICE MAP
D. POSTMAN

Question 4

Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A. SMSVendotSnapin Service Log file
B. MessagingSetvice Service Log file
C. CustomerControllerService PU Logs file
D. ORCRestService PU Log file

Question 5

From where can you change the log-level for Avaya Oceana snap-in components?

A. System Manager
B. Breeze Node CLI
C. Omni channel Data store
D. Avaya Control Manager

Solutions: