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Avaya Midsize Solution Design Sample Questions:

1. With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

A) Two users with Power User licences
B) Two users with Avaya Equinox Meetings Online virtual meeting rooms
C) One user with Office Worker licence, one user with Power User licence
D) Two users with Avaya Equinox Conferencing host licences

2. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.
What does this plug-In do for the users at Web Travellng.com?

A) it adds Outlook access to the one-X Portal desktop.
B) It adds Avaya IX Workplace Client functionality to the Outlook window.
C) It adds Outlook access to the Avaya IX Workplace Client for IP Office.
D) it adds a subset of one-X Portal functionality to the Outlook window.

3. Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

A) The incoming trunk must be digital and the outgoing can be analog or digital.
B) The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
C) The incoming and outgoing trunk can be analog or digital.
D) The incoming and outgoing trunk must be digital.

4. You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?

A) The cost for nine analog trunk ports versus a single digital trunk port.
B) Digital trunking requires an SBCE for security.
C) Digital trunking needs VCM channels and analog trunks do not-
D) Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.

5. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

A) Avaya Communicator
B) Agent Desktop Display
C) one-X Agent
D) Avaya Agent Desktop

Solutions: