Practice Examples and Dumps & Tips for 2023 Latest GCX-ARC Valid Tests Dumps
Latest [Apr 17, 2023] 100% Passing Guarantee - Brilliant GCX-ARC Exam Questions PDF
The Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) exam is a certification program that is designed to test the knowledge and skills of individuals who specialize in the architecting and design of Genesys Cloud CX solutions. The certification is a testament to the expertise and proficiency of individuals in the field of Genesys Cloud CX architecture and design.
NEW QUESTION # 31
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.
- A. Prompts
- B. IVR
- C. DTMF
- D. Flow
Answer: A
NEW QUESTION # 32
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 33
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
Answer: C
NEW QUESTION # 34
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Incomplete match timeout
- B. Enable speech recognition for the entire flow
- C. Complete match timeout
- D. Company Directory speech recognition
Answer: D
NEW QUESTION # 35
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Menu Selection Timeout
- B. Timeout
- C. No Entry Timeout
- D. Inter-Digit Timeout
Answer: D
NEW QUESTION # 36
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Performance>Agents
- B. Reports
- C. Admin>Contact Center
- D. Admin>Quality
Answer: D
NEW QUESTION # 37
The FindSkill() function is not case sensitive when performing a search.
- A. False
- B. True
Answer: B
NEW QUESTION # 38
Which ACD routing method routes interaction to the next available agent?
- A. Standard ACD
- B. Skills based routing
- C. Bullseye ACD
- D. All of the above
Answer: A
NEW QUESTION # 39
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Data
- B. Supported Languages
- C. Speech Recognition
- D. Prompts
- E. Event Handling
- F. Actions
- G. Dependencies
- H. Menus
Answer: A,B,E,F,G
NEW QUESTION # 40
Architect supplies a built-in _______________ flow.
- A. Outbound Call
- B. Inbound Call
- C. In-Queue Call
- D. Secure Call
Answer: C
NEW QUESTION # 41
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Microseconds
- B. Hours
- C. Minutes
- D. Seconds
- E. Milliseconds
Answer: C,D
NEW QUESTION # 42
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDateTime()
- B. ToDateTime()
- C. AddDuration()
- D. MakeDuration()
Answer: B
NEW QUESTION # 43
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Play Wait Time
- B. Play Estimated Wait Time
- C. Approximate Wait Time
- D. Hold Music
Answer: B
NEW QUESTION # 44
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Collect Input
- B. Set Screen Pop
- C. Set UUI Data
- D. Call Data Action
Answer: B
NEW QUESTION # 45
To route an incoming call based on the current time, _____ is the best method.
- A. Call route
- B. Inbound call flow
- C. Callable time sets
- D. Scheduling
Answer: A
NEW QUESTION # 46
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The certification is offered by Genesys, a leading provider of customer experience solutions. The company has been in the business for over 30 years and has a proven track record of delivering innovative solutions that help organizations deliver exceptional customer experiences. The GCX-ARC certification program is part of Genesys' commitment to providing its customers with the best possible solutions and services.
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