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NEW QUESTION # 11
'Members of a team have xxxx skills, and not the same skills'. Select the one which fits best to re-place xxxx.
- A. Developing
- B. Identical
- C. Complementary
- D. Conflicting
Answer: C
Explanation:
Complementary: the team's skills should fit together; the should 'complement' each other.
A soccer team full of defenders would be unlikely to be successful?
NEW QUESTION # 12
Which two of the following actions are most likely to be carried out by the supplier?
- A. Deliver
- B. Expedite
- C. Inspect the delivered goods
- D. Submit invoice
Answer: A,D
Explanation:
Deliver and submit invoice.
Expediting and inspecting the goods, once delivered, would be tasks for the buyer - not always necessary, depending on circumstances, and depending on the quality of the supplier's operations.
NEW QUESTION # 13
If the speed of change was incremental, and the extent of change was realignment, what single term might we use to describe this change?
- A. Evolution
- B. Reconstruction
- C. Adaptation
- D. Revolution
Answer: C
Explanation:
The correct answer is adaptation.
NEW QUESTION # 14
Thinking about the PESTEL model, under which category would climate change most suitably fall?
- A. Legal
- B. Economic
- C. Socio-cultural
- D. Environmental
Answer: D
Explanation:
Environmental - a rather straightforward question and answer.
NEW QUESTION # 15
Which one of the following is unlikely to appear in an organisational procurement manual?
- A. Instructions
- B. Procedures
- C. Policies
- D. Staff names
Answer: D
Explanation:
Staff names.
One of the 'benefits' of the creation of organisations large enough to have procurement manuals is that individuals can be replaced in their posts by others. This is part of the basis of Weber's theory of bureaucracy. Charles Handy, a great UK management writer tells a story of how he took up a new post for a large oil company, and on his office door the job title was affixed permanently, but his own name was presented in a readily-replaceable label. He realised when he saw this how easily his employer thought he could be replaced.
Thus, procurement manuals are unlikely to name individual staff members - policies and procedures, posts and activities, yes.
NEW QUESTION # 16
People are inherently happy at work.
Workers seek responsibility.
Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.
- A. Theory X
- B. Theory Y
- C. important.
Answer: B
Explanation:
This is Theory Y.
X and Y are theoretical extremes for discussion purposes - they do not necessarily reflect real-life situations.
As a manager, do I tend towards X or Y? In the real world, as a manager of people, that's a really challenging questions.
NEW QUESTION # 17
The creation of the internet / world wide web is an illustration of what kind of turbulence within the environment?
- A. Technological
- B. Competitive
- C. Market
Answer: A
Explanation:
Technological turbulence creating in its turn, both competitive and market turbulence.
NEW QUESTION # 18
Responsibilities within a procurement function can be split into strategic, tactical or operational. Which of the following would usually be seen as operational? Choose two.
- A. Preparing specifications
- B. Expediting
- C. Preparing purchase orders
- D. Establishing long-term partnership relations with key suppliers
Answer: B,C
Explanation:
Establishing long-term relationships can be seen as a strategic activity; preparing specifications is tactical work; issuing POs and expediting are normally operational activities.
NEW QUESTION # 19
A publication which sets out how the buying organisation wishes to trade with suppliers, including, for example, standard terms and conditions of business, packaging and transportation requirements, as well as, for example, delivery requirements. This is called a:
- A. Warehouse manual
- B. Purchasing manual
- C. Procurement manual
- D. Supplier manual
Answer: D
Explanation:
The supplier manual will advise suppliers how they should interact with the buying organisation.
A procurement manual will tell people inside the organisation what they need to do to be buying effectively - a buyer's rulebook, effectively. Similarly for a purchasing manual, and fairly obviously, a warehouse manual will provide guidance on how things should be done inside a warehouse.
NEW QUESTION # 20
'A team has a common XXXX and YYYY'.
Select the one which fits best.
- A. Language and culture
- B. Employer and hobbies
- C. Purpose and goals
- D. Captain and uniform
Answer: C
Explanation:
Purpose and goals - the description is part of the definition of a team.
Language and culture might immediately appeal, but is not the correct answer. Teams might com-monly have the same employer. Captain and uniform is a mild attempt at humour - teams don't need a uniform, although some do eg airline crews and footballers.
NEW QUESTION # 21
'I have my doubts about that'.
- A. 'I'm not so sure'.
- B. A skeptic
- C. A fellow traveller
- D. A realist
- E. A cynic
Answer: B
Explanation:
The answer is someone who is skeptical - they're not completely cynical, but they're not too sure.
Also spelt: 'sceptic'.
NEW QUESTION # 22
Continuous improvement - making small changes in operations and activities in a never-ending way - is called in Japanese:
- A. Chozen
- B. Paisan
- C. Kaizen
- D. Zazen
Answer: C
Explanation:
It's 'kaizen'.
This links to notions of JIT, lean, total quality management, etc.
The other answers shown are not relevant to this course.
NEW QUESTION # 23
'operating at its full potential ... working positively ... getting on with their jobs' Which of the Tuckman stages of team development is being described here?
- A. Dorming
- B. Storming
- C. Norming
- D. Forming
- E. Performing
Answer: E
Explanation:
The answer is 'performing'. The team has gone through the earlier stages successfully - not always the case - and is now performing well.
NEW QUESTION # 24
'Other people are only ever in it for themselves, and never act for honourable or unselfish reasons'.
- A. Empiricism
- B. Schism
- C. Skepticism
- D. Cynicism
Answer: D
Explanation:
A more extreme view than skepticism, not even allowing for honourable motives.
Such a person is a 'cynic'.
In the context of this course, such a person would be likely to resist change, perhaps believing that there are ulterior motives around the need for change.
NEW QUESTION # 25
'Processes can be improved simply by organising the work in a way that means people have to move around less'. Which 'waste' is being described here?
- A. Motion
- B. Waiting
- C. Overproduction
- D. Transportation
Answer: A
Explanation:
Motion.
The science of ergonomics can help with this.
NEW QUESTION # 26
'The individual does not believe that the change is really happening and looks for evidence that it is not true'. Which stage of the Kubler-Ross model does this describe?
- A. Frustration and anger
- B. Shock
- C. Denial
- D. Depression
Answer: C
Explanation:
Denial - disbelief that whatever it is has actually happened.
The other answers shown are part of the Kubler-Ross cycle which is: shock, denial, frustration and anger, depression, experimentation, decision, integration.
NEW QUESTION # 27
Thinking about the STEP / PESTEL / STEEPLE model, into which two categories would taxation most suitably fall?
- A. Economic
- B. Socio-cultural
- C. Technological
- D. Political
Answer: A,D
Explanation:
This should be a straightforward question Taxation is determined by politicians and can affect the economy significantly.
PEST, which appears in your syllabus, can be expanded into PESTEL or STEEPLE. They are all appropriate.
Legal, environmental and ethical have been added by some writers to expand the original PEST model.
NEW QUESTION # 28
Which one of the following is not part of John Adair's 'action-centred leadership' model?
- A. Product
- B. Individual
- C. Team
- D. Task
Answer: A
Explanation:
Product is not included in Adair's model.
Adair's simple model is great and can be a useful way of seeing things in the real world. Learn it.
Individual, task, team - what could be simpler?
NEW QUESTION # 29
Thinking of Tannenbaum and Schmidt's work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.
- A. Dictatorial
- B. Democratic
- C. Laissez-faire
- D. Autocratic
Answer: D
Explanation:
The question gives us the clue that the answer is not dictatorial.
Both democratic and laissez-faire are less dogmatic than is suggested in the question.
You will probably want to be fairly clear on Tannenbaum and Schmidt's ideas for your assessment, I should think.
NEW QUESTION # 30
'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.
Which one Belbin's team roles is being described here?
- A. Plant
- B. Resource-investigator
- C. Monitor / evaluator
- D. Co-ordinator
Answer: C
Explanation:
Monitor / evaluator.
Please see your textbook for descriptions of all nine roles.
NEW QUESTION # 31
According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.
- A. Suppliers
- B. Shareholders
- C. Trade unions
- D. Customers
Answer: C
Explanation:
The correct answer is trade unions, although I can think of a few trade union leaders who would like to think of themselves as being connected.
According to the Profex book for this subject, connected stakeholders 'are not part of the organisa-tion, but have direct legal, contractual or commercial dealings' with a firm.
NEW QUESTION # 32
Which of the following is a benefit from compliance with procurement processes and procedures? Select all that apply.
- A. Minimising the likelihood of damage to the organisation's reputation
- B. Avoiding unnecessary costs
- C. Reducing error
- D. Reducing the opportunity for fraud / crime
Answer: A,B,C,D
Explanation:
All of these options apply.
NEW QUESTION # 33
'Collaborate, communicate, XXXX and coerce'. Select the missing term.
- A. Dictate
- B. Consult
- C. Direct
- D. Decide
Answer: C
Explanation:
'Collaborate, communicate, direct and coerce.'
Methods of communicating change. These terms are taken directly from your syllabus for this sub-ject, and reflect a decreasingly co-operative approach to communicating / implementing change.
Managers can decide where they wish to be on this spectrum of behaviours, rather like McGregor suggests with Theory X and Y.
NEW QUESTION # 34
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