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Apple Macintosh Service Sample Questions:

1. What is the function of the SMC in an Intel Mac?

A) The SMC controls all aspects of power flow.
B) The SMC manages all communication with attached peripherals.
C) The SMC manages the amount of virtual memory used.
D) The SMC controls the speed of the hard drive.

2. A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Hold the trackpad button down for several seconds to regain cursor control.
B) Hold the eject button down for several seconds to reset the application.
C) Disconnect all power sources for several minutes to reset the SMC.
D) Press the power button for several seconds to try shutting the computer down.

3. Verifying that a computer functions properly after you repair it ensures that _____. SELECT
THREE

A) the computer will continue to function after the repair
B) third-party software is working
C) the computer falls under service warranty
D) no new problems have been introduced during the repair
E) the original issue has been resolved

4. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Clean plastics
B) Run diagnostics
C) Verify repair
D) Verify problem
E) Try quick fixes

5. A Mac Pro fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) Firmware v3.0 upgrade required
B) No startup disk found
C) A RAM bank failed memory testing
D) Thermal failure

Solutions: