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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Value Design | - Strategic direction
|
| Intangible Deliverables | - Communication and visioning
|
| Tools and Artifacts | - Co-creation methods
|
Salesforce Certified Platform Strategy Designer Sample Questions:
The brand team has spotted some customers sharing their personalized Cloud Kicks footwear on social networks. The strategy designer wants to invite these customers to a co-creation workshop for a new loyalty program being developed.
What is a direct outcome of co-creating with customers?
- A. Increased speed of the design process
- B. Increased adoption of the loyalty program
- C. Increased sales of custom footwear
Correct Answer: B 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?
- A. Increased goal completion rate
- B. Decreased length of support calls
- C. Increased human takeover rate
Correct Answer: A 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?
- A. A journey mapping exercise will provide ail of their technical requirements.
- B. A journey map will allow the developers to start building.
- C. A journey map allows for the creation of a solution architecture diagram.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept.
What is a core component of a successful GTM strategy?
- A. Test-driven development
- B. Digital marketing plan
- C. Product value proposition
Correct Answer: C 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?
- A. The strategic case including a breakdown of features and why they meet audience needs.
- B. Incentives to motivate internal stakeholders to align with the proposed future state
- C. A roadmap to minimize miscommunication about milestones in the build process.
Correct Answer: A 🗳️
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