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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. United Telecom is moving its assets to Communications Cloud as part of its digital transformation. During the asset migration process, a Consultant includes a step to create a No change MACD order.
Why is it necessary to have this step in the migration process?

A) To validate if migrated asset data aligns with asset data model
B) To validate if decomposition works on migrated assets
C) To validate if MACD works on migrated assets
D) To create Inventory Items to be used in subsequent MACD

2. Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?

A) Generate survey invitations for the retail store 'Primary Contact'.
B) Define Assessment Indicator Definition to capture within survey
C) Define an Assessment Task Definition of type 'In-Store Survey'
D) Create a Retail Store KPI record of 'Survey Type'
E) Create a Survey record using Salesforce survey application

3. Universal Containers sells B2B products, including service plans (Basic, Standard, Premium), that customers can modify during a MACD order. The commercial product representing these service offerings is a single product with an attribute used to model the three service plans. There is a requirement to identify the existing plan during the orchestration plan.
What option should a Consultant recommend to identify the existing plan?

A) Order management can retrieve the value from the Inventory Items object.
B) The commercial product should store both the existing and new values of the service plan in the Change order.
C) Order Management can make a callout to retrieve the latest service plan from the downstream system.
D) Custom objects can be created to capture the specific use case requirements.

4. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI
B) Leverage the CPQ Cart for all cases to minimize the implementation effort
C) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
D) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases

5. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL Internet service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, and 50 Mbps uses the VDSL technology, which requires Bonded Copper Pair.
How should a Consultant model this service end-to-end?

A) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
B) Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
C) Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
D) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.

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