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Apple Desktop Service Certification Sample Questions:

1. When would component isolation be useful?

A) After verifying the repair.
B) After escalating the issue.
C) Before trying quick fixes.
D) Before asking probing questions.

2. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) N
B) D
C) T
D) C

3. The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO

A) power flow
B) network flow
C) coolant flow
D) signal flow
E) fan air flow

4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) TCP/IP
B) Mac mini
C) Safari
D) Ethernet cable

5. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
B) AirPort reception is affected by the display on top of the Mac mini.
C) The AirPort Express Base Station is not compatible with the Mac mini.
D) The AirPort Express Base Station is too far away.

Solutions: