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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Calabrio ONE solution
B) Webex Connect Platform
C) Custom Connectors to Conversation Intelligence platforms
D) Quality Management license
E) Webex Workforce Optimization (WFO)

2. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Search for specific agent interactions with the customer.
B) Delete recordings permanently.
C) Tag recordings with descriptive keywords.
D) Perform Retention Policy management.
E) Filter the list of recordings based on set criteria.

3. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Analyzer that checks the call logs.
B) Verify that the Webex Contact Center channels are associated.
C) Review the Webex Contact Center Queues configuration.
D) Check the SIP trunk status on the customer's Session Border Controller.

4. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Session Record
B) Customer Activity Record
C) Customer Session Record
D) Agent Activity Record

5. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
B) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
D) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.

Solutions: