Nortel 920-167 Exam Collection - NCSS-Contact Center RIS.6.0 Application Developer

Updated: Aug 06, 2026
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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Application Development- Scripting and customization in RIS environment
- Integration with contact center services
Contact Center RIS 6.0 Architecture- Call flow and routing fundamentals
- System components and architecture overview
Configuration and Administration- User and service management
- System configuration procedures
Troubleshooting and Maintenance- Diagnosing application issues
- Performance monitoring and optimization

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