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Oracle Utilities Customer Care and Billing 2 Essentials

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Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

• Business Object Access Rights Ability to Manage and Configure Access Rights

• Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

• Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

• Bundling Use Bundling capabilities to Configure Business Process

• Financial Transactions Ability to manage Financial Transactions

• Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

• Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

• To Do Ability to Manage and Configure To Do Functionality

• Business Services Ability to Manage and Configure Business Services

• Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

• Meter Reading Ability to read meters and maintain readings for future reference

• Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

• Service Scripts Knowledge to configure Service Scripts

• Adjustments Ability to Configure and Manage Adjustments in Bills

• Revision Control Ability to Use and Configure Revision Control

• Case Management Ability to Configure Case Management Functionality

• Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

• Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

• Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

• Business Object Options Ability to use various options with Business Objects

• Business Object Inheritance Share Business Object Properties for better usage and configuration

• Payments Diligently Manage Payments, Overpayment and Payment Distribution

• Device Management Knowledge to Manage and Configure Meters and Items and other devices

• Business Object Elements Knowledge to use and configure Business Object Elements

• Business Object Business Rules Ability to use Business Object Rules

• Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

• Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

The candidate needs to go through and be proficient in every topic.

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Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

• Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

• Exam type: Multiple Choice Questions

• Number of Questions: 70 Questions

• Pass Score: 60%

• Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

• Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

• Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

• Duration: 120 minutes

• Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

• Exam Code: 1z0-562

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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