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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A scanning tool for identifying deployed IT infrastructure components
B) A common user interface and GUI editor.
C) Compliance support through e-Signature and e-Audit.
D) A service catalog for publishing self-help services to end users.
E) An incident handling capability.

2. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) financial management
B) a customer relationship management system
C) knowledge-based systems
D) runbook automation

3. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the release tool
B) the change process
C) the discovery tool
D) the configuration process

4. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) IBM Tivoli Integration Composer
B) Migration Manager
C) Custom Server Extensions for TADDM
D) Custom Server Templates for TADDM

5. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) control and audit of all hardware assets installations, moves, additions, and changes
C) electronic audit records and electronic signatures
D) ITIL v3 aligned process workflows

Solutions: