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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 2: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| Topic 3: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 4: Service Request Processing | - Service orders and notifications - Service request management |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
What can you use to hide a single value of Q Key user tool (KUT)
- A. Access rights
- B. Code lists restrictions
- C. Personalization
- D. value field?
Correct Answer: B 🗳️
When a user creates service tickets, what product type is supported for determining the warranty?
- A. Individual product
- B. Entitlement product
- C. List product
- D. Registered product
Correct Answer: D 🗳️
Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.
- A. Service requests
- B. Van stock
- C. Social media profiles
- D. Vendors
- E. Opportunities
Correct Answer: A,C,D 🗳️
You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?
- A. Add new inactivate item to the structure of the installed base
- B. Download the installed base for offline editing
- C. Keep the installed base in the "in preparation" status
- D. Use an action to block the installed base if it is activate.
Correct Answer: A,C 🗳️
How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.
- A. Automatically using a scheduled workflow
- B. Automatically using a MDRO
- C. Manually using the Trigger Manual Run option
- D. Automatically using a background job
Correct Answer: B,C 🗳️
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