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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

Question 1

You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the console. A child case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the to reach a decision. For the visa case to proceed to applicant notification, the interview case needs to be resolved .
How do you configure a case to achieve the required behavior?

A. Add a Create step creates the interview child case, There is no need to add a wait step.
B. Add a Create step creates the interview child case. Following the step, add a Wait step that pauses the parent case unit the interview case reaches a status of Resolved and after 48 hours have elapsed.
C. Add a Create step creates the interview child case. Following the step, add a Wait step that pauses the parent case unit the interview case status of Resolved.
D. Add a Create step creates the interview child case, Following the step, add a Wait step that pauses the parent case unit 48 have elapsed.

Question 2

You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

A. urgency
B. deadline
C. goal
D. passed deadline

Question 3

How do you route an assignment so that any available member of the department can perform the task?

A. Route the assignment separately to all members.
B. Route the assignment to a work queue.
C. Route the assignment to a work list.
D. Route the assignment to the admin user ID.

Question 4

An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery limes and remove courier services that fail to meet delivery metrics .
Which two options are required increase managers to update courier service records in production? (Choose Two)

A. Create an access group for local wherehouse manager
B. Delegate the records for the courier service data type.
C. Define an approval process for adding and removing courier services.
D. Enable rule checkout for the local wherehous manager

Question 5

Which business need do you address through delegation?

A. A general manager must approve catering proposals that exceed EUR5000.
B. A risk officer wants to adjust the income threshold for automobile loans.
C. A care supervisor wants to authorize a second opinion for an insurance claim.
D. A service representative must attach the appropriate form when emailing a customer.

Solutions: