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HP Selling HP PPS ServiceOne Services Sample Questions:
1. HP Travel Risk Care Pack Service provides which benefit to the end-user?
A) Availability in over 150 countries
B) An HP technician onsite next business day
C) 24 hour coverage, including holidays
D) Accidental Damage Protection
2. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is true about pricing for HP Contractual Services?
A) Prices can be found in HP Care Pack Central.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract specialist distributor to contact.
C) The ServiceOne reseller can settle pricing conditions directly with the customer.
D) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
3. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh, and Apple?
A) Wider offering
B) Lower prices
C) Better security services
D) Wider geographical coverage
4. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country?
A) HP Care Pack Central
B) HP Attach Widget
C) HP Support Center
D) HP MySalesGuide
5. What is true about HP Custom Contractual Services?
A) HP Custom Contractual Services are linked to one hardware serial number.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties, etc.).
C) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
D) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years engagement.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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