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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. What are the categories of event described in the UIL service operation book?

A) Informational, warning, exception
B) Informational, scheduled, normal
C) Scheduled, unscheduled, emergency
D) Warning, reactive, proactive

2. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A) Option 2 only
B) Both of the above
C) Option 1 only
D) Neither of the above

3. Which one of the following do technology metrics measure?

A) Processes
B) The end-to-end service
C) Customer satisfaction
D) Components

4. Which Functions are included in IT operations management?

A) Network management and application management
B) Facilities management and release management
C) IT operations control and facilities management
D) Technical management and change management

5. Which of the following can include steps that will help to resolve an incident?
1.Incident model
2.Known error record

A) Both of the above
B) 2only
C) 1 only
D) Neither of the above

Solutions: