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EXIN EX0-115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 2: Control Processes | 20% | - Configuration management - Change management - Release and deployment control |
| Topic 3: Service Design and Transition | 5% | - Planning and design
|
| Topic 4: Resolution Processes | 10% | - Service request management - Problem management - Incident management |
| Topic 5: The Service Management System (SMS) | 20% | - SMS concepts and requirements
|
| Topic 6: Service Delivery Processes | 15% | - Service level management - Service continuity management - Financial management for services - Capacity management - Information security management - Availability management |
| Topic 7: Relationship Processes | 15% | - Business relationship management - Supplier management |
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