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What are the prerequisites for the ServiceNow CIS-EM Exam

ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.

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What skills are measured by the ServiceNow CIS-EM Exam?

The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.

The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:

• Create, update, and test event-based custom objects and fields.
• Understand the ServiceNow event management process, including event types and the workflow that processes event data.
• Create integration between ServiceNow and an external application using web services. (This objective may be new.)
• Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
• Create, update, and test event-based automation.
• Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf

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