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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Management | 23% | - Prioritize requirements based on business value - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements - Manage requirements traceability |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Document business requirements and user stories - Analyze current state and future state processes |
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders - Map current and future business processes - Identify process gaps and improvement opportunities |
| Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams |
| User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Write clear and actionable user stories - Manage user story backlog and prioritization |
Salesforce Certified Business Analyst Sample Questions:
Which tool is used to create reports, incorporate filters and select the Report Type?
- A. Report Composer
- B. Data Loader
- C. Report Builder
- D. A csv file that will then get imported.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
- A. Explore how retailers similar to CK handle distribution.
- B. Review future state distribution processes for CK.
- C. Shadow an operations team member at the CK distribution facility.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Asking stakeholders to complete a questionnaire
- B. Using live workshops to map out the sales process
- C. Conducting individual interviews with stakeholders
Correct Answer: B 🗳️
Explanation: Only visible for DumpsValid members. You can sign-up / login (it's free).
Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium- priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?
- A. Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels
- B. Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.
- C. Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.
Correct Answer: A 🗳️
The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
- A. The definition of done of the user stories was unclear.
- B. The user stories were linked to the incorrect business process map.
- C. The user stories were save outside of a shared repository
Correct Answer: C 🗳️
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