Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

• A. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
• B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
• C. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
• D. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost. What are the two option to achieve the expectation?

• A. Access the entire architecture to identify application that can be decommission.
• B. Handle the complex business processes manually outside the IT landscape.
• C. Harmonize their business plan to reduce the complexity
• D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Universal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by the customer, which two actions must a consultant take to meet this requirements?

• A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
• B. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
• C. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
• D. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

A customer can add on-site support as a one-time service. It can be ordered by setting the " On-site support required " attribute on the Commercial Product to TRUE. The decomposition relationship between Commercial Products and On-site Support CFS is created. Orchestration plan for On-site Support CFS is configured. What three additional optimal configurations are needed to cover the requirement?

• A. Make the decomposition relationship conditional so that the decomposition starts when the " On-site Support Required " attribute is TRUE.
• B. Make the " On-site Support required " attribute Not Assetizable.
• C. Make the orchestration flow conditional, so that the orchestration flow starts when the " On-site Support Required " attribute is TRUE.
• D. Create the Disconnect On-site Support CFS task at the end of the orchestration plan.
• E. Make the On-site Support CFS Not Assetizable as a technical inventory item.

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

• A. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
• B. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
• C. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
• D. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
• E. Product Model use hierarchical modeling which is natively supports EPC