Microsoft 74-338 Exam Collection - Lync 2013 Depth Support Engineer Exam

Updated: Jul 31, 2026
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Microsoft 74-338 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Conferencing and Collaboration25%- Application sharing and Office Web Apps integration
- Dial-in conferencing access
- Audio/video quality and media flow
- Meeting join and connectivity
Troubleshoot Infrastructure and Core Components25%- Topology and configuration issues
- Certificates, DNS, and authentication
- Front End, Back End, and Edge Server problems
- Central Logging Service and monitoring tools
Troubleshoot Enterprise Voice30%- Call Admission Control (CAC) and QoS
- Media quality and codec issues
- Mediation Server and gateway connectivity
- Response Group and Call Park service
- Call routing and dial plans
Troubleshoot IM and Presence20%- Sign-in and registration failures
- Presence status inconsistencies
- IM delivery and federation issues
- Persistent Chat problems

Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You administer Microsoft Lync Server 2013 clients and servers in your customer's
network. All client computers run Windows 8 Enterprise and Microsoft Lync 2013.
The computers are members of an Active Directory Domain Services (AD DS)
domain named contoso.com. A user installs the Lync Windows Store App on his
computer. He reports that he is unable to sign in to the Lync Windows Store App.
The same user can successfully sign in by using Lync 2013. You need to diagnose
the reason for the failure. What should you do?

A) Run nslookup against the internal DNS server.
B) Flush the DNS cache on the client computer.
C) Run nslookup against an external DNS server.
D) Open a Telnet session to the Lync server.


2. You are a member of the CsAdministrator group that supports a Microsoft Lync Server 2013 datacenter. The datacenter consists of one pool named ConPool01. You implement Enterprise Voice. Some users still use desktop phones that are connected to the local Private Branch Exchange (PBX) to make and receive calls. Some users who have PBX desktop phones report that they can no longer make or receive calls with their desktop phones. You need to ensure that users can place calls from their desktop phones. What should you do?

A) In Voice Routing, create a new Dial Plan.
B) On the Edge server, download the certificate chain and then restart the Lync services.
C) In Voice Policy, select the Enable bandwidth policy override checkbox.
D) Validate configuration for the Line Uniform Resource Indicator (URI).


3. You administer Microsoft Lync Server 2013 Enterprise servers in your company network. Your deployment includes the following:
-A single Front End Server named Lync2013FE
-A single Back End Server named Lync2013BE
-An Edge Server named Lync2013Edge You plan to install a second Lync 2013 Front End Server. You want to delegate the installation task to User1. You need to delegate the minimum level of Lync 2013 rights for User1 to be able to install a new Lync 2013 Front End Server. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Assign User1 the CsServerAdministrator role.
B) Grant User1 membership to the RTCUniversalServerAdmins group.
C) Grant User1 membership to the RTCUniversalUserAdmins group.
D) From PowerShell, run the Grant-CsSetupPermission -ComputerOU "ou=CsServers,dc=litwareinc,dc=com" cmdlet.
E) From PowerShell, run the Update-CsAdminRole cmdlet.
F) Assign User1 the CsLocationAdministrator role.


4. You support a Microsoft Lync Server 2013 datacenter that has:
-Two paired Front End pools named ConPoolOl and ConPool02 running Microsoft Lync Server 2013.
-65,000 users.
Meeting content is stored on ConPoolOl.
The servers that are running ConPoolOl suffer a catastrophic failure. You take the following steps:
-Failover users to ConPool02.
-Correct the failure on ConPool01.
-Failback the users to ConPool01.
You need to restore meeting content for users. Which cmdlet(s) should you run?

A) Invoke-CsBackupServiceSync
B) Test-CsDatabase cmdlet, and then Get-CsUserDatabaseState
C) Invoke-CsPoolFailover PowerShell
D) Get-CsDatabaseMirrorState crndlet and then Invoke-CSManagementServerFailover PowerShell


5. You deploy a Microsoft Lync Server 2013 Enterprise Pool that is configured with Enterprise Voice and Dial-in Conferencing. All client computers run Windows 8. Users regularly use the Lync client to demonstrate new programs. A user reports that she is unable to select any Windows Store app program to demonstrate. You need to ensure that Lync users are able to demonstrate Windows Store app programs. What should you do?

A) Instruct the user to change to desktop display.
B) Using the Set-CsConferencingPolicy cmdlet, enable the AllowMultiView setting.
C) Using the Set-CsConferencingPolicy cmdlet, enable the EnableMultiview Join setting.
D) Instruct the user to change the resolution of the display.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: B,D
Question # 4
Answer: A
Question # 5
Answer: A

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