Microsoft 70-685 Exam Collection - Pro: Windows 7, Enterprise Desktop Support Technician

Updated: Aug 03, 2026
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Microsoft 70-685 Exam Syllabus Topics:

SectionWeightObjectives
Managing and Maintaining Systems That Run Windows 7 Client21%- Manage system recovery and data protection
- Troubleshoot system performance and stability
- Resolve hardware and driver issues
Identifying Cause of and Resolving Security Issues18%- Troubleshoot User Account Control (UAC) and permissions
- Manage Windows Firewall and security settings
- Resolve update and antivirus issues
Identifying Cause of and Resolving Networking Issues23%- Resolve network connectivity and IP configuration problems
- Troubleshoot enterprise logon and authentication issues
- Fix name resolution and DNS/DHCP issues
Identifying Cause of and Resolving Desktop Application Issues20%- Manage application settings and permissions
- Troubleshoot application failures and crashes
- Resolve software installation and compatibility issues
Supporting Mobile Users18%- Configure and troubleshoot remote access
- Manage offline files and synchronization
- Support power management and mobile hardware

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