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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. You have received a trouble ticket stating that an executive with an account at a bank cannot retrieve account information by phone. When the executive calls the bank, the call is answered and the executive is prompted to enter the account code. However, the bank does not seem to recognize the DTMF tones and disconnects the call.
What is a possible solution to this problem?

A) Set the Cisco Unified CallManager service parameter ToSendH225UserInfoMsg to True.
B) Configure the voice rtp send-recv command in the gateway.
C) Configure the progress_ind setup enable 3 command under the gateway VoIP dial peer.
D) Configure the progress_ind alert enable 8 command under the gateway POTS dial peer.

2. Refer to the following exhibit.








An inter cluster call was placed from 2001 to 3001. The SDI trace was taken from the calling cluster. What codec was used for the connected call?

A) G.723.1
B) G.729
C) G.722
D) G.711A-law
E) Unable to determine
F) G.711U-law

3. Users who call from a Cisco IP Phone to external PBX phones report an echo while their call has sufficient loudness.
Which solution most directly reduces this caller echo?

A) Change the output attenuation from 5 to 1 and change the input gain from -3 to -1.
B) Change the input gain from -3 to -6.
C) Change the input gain from -3 to -1.
D) Change the output attenuation from 5 to 1.

4. In Cisco Unified Communications Manager (CUCM), the primary Service Advertisement Framework (SAF) forwarder is deleted from the database.
If there were total of three SAF forwarders configured, which two will happen next? (Choose two.)

A) You need to desinate the backup SAF forwarder as the primary SAF forwarder.
B) The backup SAF forwarder will automatically become the primary SAF forwarder.
C) The third SAF forwarder will become the primary SAF forwarder.
D) The third SAF forwarder will become the backup SAF forwarder.
E) Through an election, the backup and the third SAF forwarder will be designated as primary SAF forwarder.
F) CUCM will wait for the primary SAF forwarder to come alive.

5. Users can log in to Cisco Extension Mobility, but they cannot log out.
Which action solves this problem?

A) Apply the Cisco Unified Communications Manager Extension Mobility service to the IP phones that have trouble logging out.
B) Subscribe the device profile to Cisco Unified Communications Manager Extension Mobility.
C) Create a new Cisco Unified Communications Manager Extension Mobility service.
D) Change or remove the Calling Search Space on the phones that have trouble logging out of Cisco Unified Communications Manager Extension Mobility.

Solutions: