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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)

A) 64 bit operating systems are approved for hosting AAEP servers.
B) Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers.
C) Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
D) Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
E) Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.

2. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) ICR Manager
B) Standard Report
C) Call Center
D) ICR Monitor

3. You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

A) the SMS and Email Connections
B) the Email Connections and the Maximum Outbound Ports
C) the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
D) the Maximum Outbound Ports

4. A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

A) Red Hat Enterprise Linux Server 6.1 (x86_64)
B) Red Hat Enterprise Linux Server 6.0 (x86_64)
C) Red Hat Enterprise Linux Server 6.0 (x86)
D) Red Hat Enterprise Linux Server 6.1 (x86)

5. You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?

A) The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
B) The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
C) The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
D) The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.

Solutions: