Microsoft 070-685 Exam Collection - Pro: Windows 7, Enterprise Desktop Support Technician

Updated: Aug 03, 2026
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  • When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Windows 7 Enterprise Desktop Support Technician.
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Microsoft 70-685 Exam Reference

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

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Microsoft 070-685 Exam Syllabus Topics:

SectionWeightObjectives
Identifying Cause of and Resolving Security Issues18%- Troubleshoot User Account Control (UAC) and permissions
- Resolve update and antivirus issues
- Manage Windows Firewall and security settings
Identifying Cause of and Resolving Desktop Application Issues20%- Manage application settings and permissions
- Troubleshoot application failures and crashes
- Resolve software installation and compatibility issues
Supporting Mobile Users18%- Support power management and mobile hardware
- Manage offline files and synchronization
- Configure and troubleshoot remote access
Identifying Cause of and Resolving Networking Issues23%- Resolve network connectivity and IP configuration problems
- Troubleshoot enterprise logon and authentication issues
- Fix name resolution and DNS/DHCP issues
Managing and Maintaining Systems That Run Windows 7 Client21%- Resolve hardware and driver issues
- Manage system recovery and data protection
- Troubleshoot system performance and stability

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