Microsoft 070-271 Exam Collection - Supporting Users and Troubleshooting a MS Windows XP OS

Updated: Jul 26, 2026
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Microsoft 070-271 Exam Syllabus Topics:

SectionWeightObjectives
Managing and Troubleshooting Access to Resources20%- Configure and troubleshoot shared folders
- Connect and troubleshoot local/network printers
- Manage file and folder permissions
- Offline files synchronization
Installing a Windows Desktop Operating System20%- Upgrade from previous Windows versions
- Perform and troubleshoot attended installation
- Post-installation configuration and updates
- Perform and troubleshoot unattended installation
Troubleshooting Network Protocols and Services20%- Remote access and connections
- Internet Explorer configuration
- Remote assistance and tools
- Name resolution (DNS, WINS)
- TCP/IP configuration and connectivity
Configuring and Troubleshooting the Desktop and User Environments20%- Security and local policy
- Performance monitoring and optimization
- User profiles and desktop settings
- Local users and groups
- System startup and logon issues
Configuring and Troubleshooting Hardware Devices and Drivers20%- Device drivers and resource conflicts
- Display and video settings
- Input/output and peripheral devices
- Storage devices and disk management
- Power management and ACPI

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