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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Installed Base | <8% | - Use in service tickets |
| Warranty Management | <8% | - Warranty determination and processing |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Service Request Management | 12%-16% | - Service level agreements (SLA) - Create and process service tickets - Escalation and routing rules |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Registered Products | <8% | - Use in service tickets |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.
- A. Request new tenants
- B. Create Business Roles
- C. Upload data using the Mass Data Maintenance Tool
- D. Apply SDK solution
Correct Answer: A,D 🗳️
Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
- A. Reference date
- B. Customer
- C. Serial ID
- D. Warranty ID
Correct Answer: A,C 🗳️
Which of the following prepackaged mashups exist for SAP Cloud for customer?
- A. Hotmail
- B. Mind touch
- C. Google Maps
- D. SAP Jam
Correct Answer: A,D 🗳️
Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
- A. Service order
- B. Billing request
- C. Good issue
- D. Internal order
- E. Purchase order
Correct Answer: B,C,E 🗳️
in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.
- A. Manually using time entry screen
- B. Automatically using start / stop buttons
- C. Automatically using background jobs
- D. Manually using service entry screen
Correct Answer: B,C 🗳️
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