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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Discovery and Customer Success | 25% | - Discovery artefacts (e.g., Reference Architecture diagram) - Quantitative and qualitative objectives to measure project success - Customer-centric discovery techniques |
| Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Service Cloud | 10% | - Service process design - Case management and automation |
| Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
Salesforce Certified B2B Solution Architect Sample Questions:
1. Universal Export has implemented multiple Salesforce products and has made it clear thatit wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers
A) Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
B) Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
C) Begin requirements gathering for integrations and data migration
D) Consult with the IT department to review the extension requirements.
2. Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. TheProduct data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?
A) Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
B) Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
C) Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
D) Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
3. Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived data. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers
A) Picklist fields will need to be marked as required for indexing in the Big Object
B) The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.
C) The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.
D) Picklist fields will need to be loaded as Text fields into the big Object.
4. Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*
A) SOR for Opportunities and System of Intelligence for Orders
B) System of record (SOP.) for Opportunities and System of Engagement for Orders
C) System of Engagement for Opportunities and SOR for Orders
D) SOR for Opportunities and SOR for Orders
5. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers
A) Plan and conduct User Adoption Trainings for resellers on how to use the site.
B) Offload the number of cases received via Web2Case by using Email2Case.
C) Implement Case Deflection.
D) Disable anonymous users on the site.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: B | Question # 5 Answer: A,C |
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