Salesforce AP-207 Exam Collection - Energy and Utilities Cloud Accredited Professional

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Metering, Billing, and Usage Management- Billing processes
  • 1. Rate and tariff concepts
    • 2. Billing workflows overview
      - Meter data handling
      • 1. Consumption tracking
        • 2. Usage data ingestion concepts
          Topic 2: Customer Engagement and Experience- Customer service operations
          • 1. Omni-channel support concepts
            • 2. Case management in utilities
              - Digital customer experience
              • 1. Customer communication flows
                • 2. Self-service portals
                  Topic 3: Integration and Data Management- Data management
                  • 1. Data quality and governance basics
                    • 2. Data model alignment
                      - System integration concepts
                      • 1. API-based integration
                        • 2. External system connectivity
                          Topic 4: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                          • 1. Utility operations overview
                            • 2. Customer lifecycle in utilities
                              Topic 5: Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
                              • 1. Energy and Utilities Cloud features
                                • 2. Industry data model concepts
                                  - Asset and service management
                                  • 1. Asset tracking and lifecycle management
                                    • 2. Work orders and field service concepts

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      Question 1

                                      An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
                                      According to the manager's expectations, which template type should the developer choose to gene new contracts?

                                      A. JSON Based Document Template
                                      B. The Microsoft Word Document Template
                                      C. The Velocity Web Template
                                      D. POF Template


                                      Question 2

                                      Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
                                      Choose 2 answers

                                      A. Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
                                      B. Create customer community user profiles for the Utilities self-serve portal.
                                      C. Set up Utilities self-serve templates on your target org.
                                      D. Create an Experience cloud site to set up a sample digital experience site on your target org.


                                      Question 3

                                      Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

                                      A. Contract Lifecycle Management
                                      B. Order Management
                                      C. Digital Commerce
                                      D. Industries CPQ


                                      Question 4

                                      A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

                                      A. Energy and Utilities Base Service
                                      B. Energy and Utilities Base
                                      C. Energy and Utilities Base for Digital Experience Partner
                                      D. Energy and Utilities Cloud for Digital Experience User


                                      Question 5

                                      An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
                                      What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

                                      A. Call Salesforce Support to get the Energy and Utilities Cloud information.
                                      B. Execute a SOQL query to retrieve the license count
                                      C. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
                                      D. Go to Setup -> Company Information -> Permission Set Licenses.


                                      Solutions:

                                      Question 1
                                      Answer: B
                                      Question 2
                                      Answer: C,D
                                      Question 3
                                      Answer: D
                                      Question 4
                                      Answer: C
                                      Question 5
                                      Answer: D

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